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Privacy Policy

We at Actop Healthcare LLP (“Website / We”) endeavor to protect your privacy.
That is why we insist on the highest standards of secure transactions. By accepting the
User Agreement, you expressly consent to our use and disclosure of your Personal
Information in accordance and compliance with this Privacy Policy.

Collection and Use of Personal Information

This Privacy Policy explains how We / the Website collects personal and non-personal
data and information, classified as mandatory or voluntary and uses, discloses and
protects such information through the Website. Personal Information for the purposes of
this Privacy Policy shall include, but not be limited to, information regarding your name,
address, telephone number, date of birth, gender, e-mail address, etc.
(“Personal Information / Personal Data”).

You may be required to provide us with your Personal Information during the course of
using the Website — for instance, at the time of creating a User ID or providing financial
information while making an online purchase, uploading content, participating in any
online survey or contest, at the time of communicating with the Website’s customer
service by phone, email or otherwise, at the time of providing reviews of the content
available on the Website — all however only with your express consent each time. The
Website collects only such Personal Information which it believes to be relevant and
necessary to better understand your needs and/or to notify you of any updated
information and activities that may interest you and/or to support your relationship with
the Website and/or to prevent fraud and unlawful use.

How we use your Personal Information / Personal Data

The Personal Data that the Website collects may be processed and used for the purposes
of operating our Website, providing our services, and for the purposes of invoicing and
order processing, ensuring the security of our Website and services, maintaining back-ups
of our databases and communicating with you.

We may collect and process data about your use of our Website and services
(“Usage Data”). The Usage Data may include your IP address, geographical location,
browser type and version, operating system, referral source, length of visit, page views
and Website navigation paths, as well as information about the timing, frequency and
pattern of your service use. The source of the Usage Data is our analytics tracking system.
This Usage Data may be processed for the purposes of analyzing the use of the Website
and services.

We use third party platforms for processing orders, order tracking, etc. Under such
circumstances we may be required to share the Personal Information given by you with
third parties, to add value and improve the quality of services imparted by us to you. We
shall take all reasonable steps to ensure that the confidentiality of your Personal
Information is maintained by imposing strict confidentiality standards on all the third
parties with whom we part this Personal Information. In all circumstances we shall ensure
that your Personal Information is protected by strict confidentiality agreement. We shall
not allow any third parties to retain your Personal Information longer than what is
warranted by the nature of services rendered.

We would also impart your Personal Information wherever it is required to be disclosed
under law to any governmental agency or regulatory bodies. We may share aggregated
information that may include Personal Information with third parties for industry analysis,
demographic profiling and other purposes.

We may collect and process information contained in any enquiry you submit to us
regarding goods and/or services (“enquiry data”). The enquiry data may be processed for
the purposes of offering, marketing, sending marketing e-mailers, and selling relevant
goods and/or services to you. For the purpose of collecting and processing enquiry data,
we use Mail Chimp marketing and database platform. We may also redirect all export
queries that we may receive through the Website to the respective distributor in a
particular country to connect and explore business opportunity.

We may collect and process information relating to our customer relationships, including
customer contact information (“customer relationship data”). The customer relationship
data may include your name, your employer, your job title or role, your contact details, and
information contained in communications between us and you or your employer. The
customer relationship data may be processed for the purposes of managing our
relationships with customers, communicating with customers, keeping records of those
communications and promoting our goods and services to customers, basis our legitimate
interests, namely the proper administration of our Website and business and
communications with users.

We may collect and process information relating to transactions, including purchases of
goods and transaction value that you enter into with us and/or through our Website
(“transaction data”). The transaction data may include your contact details, your mode of
payment details and the transaction details. The transaction data may be processed for the
purpose of processing orders, invoicing and supplying the purchased goods and services
and keeping proper records of those transactions, basis our legitimate interests, namely the
proper administration of our Website and business and communications with users.

We may collect and process information contained in or relating to any communication
that you send to us (“correspondence data”). The correspondence data may include the
communication content such as your medical queries, order queries, queries related to
availability of products, and metadata associated with the communication. Our Website
will generate the metadata associated with communications made using the Website
contact forms. The correspondence data may be processed for the purposes of
communicating with you and record-keeping, basis our legitimate interests, namely the
proper administration of our Website and business and communications with users. We
may also share user correspondence data with our respective empaneled doctors when you
access our Website / connect with us in any mode or platform for free consultation.

We may also process your Personal Data or any part or item thereof, identified in this
Privacy Policy, where necessary for the establishment, exercise, or defense of legal claims
or enforcement of rights, whether in court proceedings or in an administrative or
out-of-court procedure, or for compliance with a legal obligation to which we are subject.
The legal basis for this processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal and fundamental rights and the legal rights of others.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Safeguards to protect your Personal Information

Our Website has stringent security measures in place to protect the loss, misuse, and
alteration of the Personal Information under our control. We have implemented several
measures to ensure security and data protection. We ensure that the Personal Information
given to us by you on the Website is placed in the secured portion of our website. We use
the most advanced encryption technology, Secure Socket Layer (SSL), to ensure that the
information transmitted between you and us across the Internet is safe and cannot be
accessed by any outsider. SSL has been universally accepted on the World Wide Web for
authenticated and encrypted communication between clients and servers.

Once your information is in our possession we adhere to strict security guidelines,
protecting it against unauthorized access and data breaches. In the event of occurrence of a
Personal Data breach, we have strict guidelines and measures to notify the designated
supervisory authority to ensure minimised risks to the rights of the customers. We further
also notify the customers / User / you of the Personal Data breach without any undue delay.

Data retention / Back-up

We retain your Personal Data only for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, accounting, or reporting
requirements. To determine the appropriate retention period for Personal Data, we consider
the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from
unauthorised use or disclosure of your Personal Data, the purposes for which we process
your Personal Data and whether we can achieve those purposes through other means, and
the applicable legal requirements.

Your Rights

Your principal rights under the data protection law are:

The right to access

You have the right to view, amend, access, or delete the Personal Information that We /
Website hold about you. To request access, please e-mail at
info@actophealthcare.com.

The right to rectification

If any of the information we hold on you is inaccurate or incomplete, you may ask us to
correct or complete it at any time, via e-mail at
info@actophealthcare.com.

The right to erasure

  1. You may request deletion of any Personal Information we hold on you at any time. To
    request deletion of your Personal Information, contact
    info@actophealthcare.com using the e-mail address
    we hold for you or otherwise proving your identity.
  2. Be aware that requesting deletion, unlike unsubscribing from specific e-mails, is total
    and irreversible. This means that We will also lose record of you having ever been on our
    systems, including any previous instructions you have given us opting out of specific email
    types.
  3. In some circumstances you have the right to the erasure of your Personal Data without
    undue delay. Those circumstances include: the Personal Data are no longer necessary in
    relation to the purposes for which they were collected or otherwise processed; you
    withdraw consent to consent-based processing; you object to the processing under certain
    rules of applicable data protection law; the processing is for direct marketing purposes;
    and the Personal Data have been unlawfully processed. However, there are exclusions of
    the right to erasure. The general exclusions include where processing is necessary: for
    exercising the right of freedom of expression and information; for compliance with a legal
    obligation; or for the establishment, exercise or defense of legal claims.

The right to restrict processing

In some circumstances you have the right to restrict the processing of your Personal Data.
Those circumstances are: you contest the accuracy of the Personal Data; processing is
unlawful but you oppose erasure; we no longer need the Personal Data for the purposes of
our processing, but you require Personal Data for the establishment, exercise or defense of
legal claims; and you have objected to processing, pending the verification of that objection.
Where processing has been restricted on this basis, we may continue to store your Personal
Data. However, we will only otherwise process it: with your consent; for the establishment,
exercise or defense of legal claims; for the protection of the rights of another natural or legal
person; or for reasons of important public interest.

The right to object to processing

  1. You have the right to object to our processing of your Personal Data on grounds relating
    to your particular situation, but only to the extent that the legal basis for the processing is
    that the processing is necessary for: the performance of a task carried out in the public
    interest or in the exercise of any official authority vested in us; or the purposes of the
    legitimate interests pursued by us or by a third party. If you make such an objection, we will
    cease to process the Personal Information unless we can demonstrate compelling legitimate
    grounds for the processing which override your interests, rights and freedoms, or the
    processing is for the establishment, exercise or defense of legal claims.
  2. You have the right to object to our processing of your Personal Data for direct marketing
    purposes (including profiling for direct marketing purposes). If you make such an objection,
    we will cease to process your Personal Data for this purpose.
  3. You have the right to object to our processing of your Personal Data for scientific or
    historical research purposes or statistical purposes on grounds relating to your particular
    situation, unless the processing is necessary for the performance of a task carried out for
    reasons of public interest.

The right to data portability

To the extent that the legal basis for our processing of your Personal Data is:
(a) consent; or (b) that the processing is necessary for the performance of a contract to
which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your
Personal Data from us in a structured, commonly used and machine-readable format. To
request a copy of the Personal Information we hold on you, please e-mail at
info@actophealthcare.com.

The right to complain to a supervisory authority

If you consider that our processing of your personal information infringes data protection
laws, you have a legal right to lodge a complaint with a local supervisory authority
responsible for data protection.

The right to withdraw consent

To the extent that the legal basis for our processing of your Personal Information is consent,
you have the right to withdraw that consent at any time. Withdrawal will not affect the
lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by e-mailing us at
info@actophealthcare.com.

Your Consent

You acknowledge that by using this Website and by providing your Personal Information,
you consent to the collection and use of the Personal Information that you disclose on the
Website in accordance with this Privacy Policy.

Cookies

You understand that a cookie is a small piece of data that is sent to your web browser from
a web server and is eventually stored on a user’s computer hard drive. This anonymous
information is maintained distinctly and is not linked to the Personal Information. You may
choose to decline / disable cookies, however, the same may have a significant impact on
your experience of the Website and may make parts of the Website non-functional or
inaccessible. We recommend that you leave cookies turned on.

Unsubscribe from Promotion

As a user of the Website, you will occasionally receive updates from the Website about
products or services and promotional offers, special offers via your Email id registered with
us. However, you may choose at any time to no longer receive these types of e-mail
messages by clicking the unsubscribe link embedded in the emails.

Links to Other Sites

You agree and understand that the Website will contain links to other websites
(“Linked Sites”) on the Website which are operated by third parties and are not controlled
by, or affiliated to, or associated with us unless expressly specified on the Website. We are
therefore not responsible for any form of transmission, transfer whatsoever, received by you
from any Linked Site. Accordingly, we or the Website do not make any representations
concerning the privacy practices or policies of such Linked Sites or terms of use of such
websites, nor do we control or guarantee the accuracy, integrity, or quality of the content
available on such websites.

Disclosure of your Personal Information

In addition to the circumstances described above, we may disclose the Website member’s
Personal Information if required to do so by law, court order, as and when requested by
other government or law enforcement agency/authority, or in the good faith belief that
disclosure is otherwise necessary or advisable including, without limitation, to protect our
rights or properties or those of any or all of our affiliates, associates, employees, directors or
officers or when we have reason to believe that disclosing the information is necessary to
identify, contact or bring legal action against someone who may be causing interference
with our rights or properties, whether intentionally or otherwise, or when anyone else could
be harmed by such activities.

Our details

This website is owned and operated by Actop Healthcare LLP. We are registered in India
under LLP identification number AAO-4629 and our registered office is at Actop Healthcare
LLP, Office no. 6, Ila Apts, Sector 4, Plot 118, RDP-7, Charkop, Kandivali West,
Mumbai — 400067, India.

You can contact us:

  1. by post to the postal address given above;
  2. using our website contact form;
  3. by telephone on +91 70213 27161; or
  4. by e-mail at info@actophealthcare.com.

Policy updates

We reserve the right to change or update this privacy policy at any time without notice of
such update/change to any persons/entity. Such changes shall be effective immediately
upon posting on the Website. You understand and agree that you shall be solely responsible
for keeping yourself updated with this Privacy Policy.